Marketing Success Coordinator
We are searching for a full-time Marketing Success Coordinator to assist in the coordination and execution of various marketing projects, which range in complexity, from start to finish in a timely and effective manner. This includes thorough client communication throughout all stages of our marketing process as well as internal communication with our team to ensure projects are kept on track and contract deliverables are consistently carried through. The ideal candidate will embody a blend of dynamic project management expertise and strong relationship-building skills, seamlessly balancing execution with interpersonal connection.
To be successful in this role, you must demonstrate the confidence and assertiveness to clearly and effectively communicate facts, all while exhibiting emotional intelligence and navigating various personalities with tact and professionalism. A background in digital marketing and superior communication skills are essential, alongside a proactive, positive, and passionate attitude toward Cross & Crown’s offerings and their value for our clients. Top applicants will be skilled verbal and written communicators with excellent self-presentation, superior customer service, time management, and digital skills.
*While we have a flexible work culture, this position is best fulfilled in office.*
What you can expect from us:
- An open, friendly work environment
- A dynamic and supportive company culture
- A wide range of client types and website projects
- A culture respectful of family time and commitments
- Access to a well-stocked coffee bar
What we can expect from you
- A Bachelor’s degree in business, marketing, communication, public relations, or advertising OR a minimum of two (2) years professional experience in an account management position
- Ability to balance multiple projects at once in a fast-paced agency environment
- A background in digital marketing and knowledgeable of digital marketing best practices, the marketing cycle, and marketing vocabulary
- Strong organizational and multitasking skills to provide effective support to a growing number of client accounts
- You are extremely detail-oriented
- You are a superior communicator and can articulate yourself well over phone calls, Zoom, and email, both internally with your team and externally with clients
- You can change tasks and quickly pivot or make changes on the fly
- You enjoy working within a team and balancing numerous client accounts
- You are punctual, trustworthy, and reliable
- You are committed to doing your job to the best of your ability
- You get things done regardless of the time and energy it takes
What would make you stand out:
- Creative agency experience
- Advanced Basecamp proficiency
- A PMP Certification or related project management training
- Familiarity with the following softwares and platforms, including but not limited to: WordPress, Google Workspace, Google Analytics, Google Ads, Semrush, AdEspresso, Meta Business Suite, Canva, MailChimp, Flodesk, Constant Contact, and Klaviyo
What your day might look like:
- Spearhead and manage external (client) communication throughout the day regarding items including, but not limited to:
- Sending marketing content for review
- Sending follow-ups to ensure deliverables stay on track
- Sending project status updates
- Responding to new project/task requests
- Responding to contract or project inquiries
- Scheduling client meetings
- Communicate with the marketing team to determine and set internal deadlines
- Create detailed client project outlines and manage existing tasks and deadlines within Basecamp
- Maintaining Basecamp action items to ensure projects are accurate and up to date
- Attend and actively participate in all client meetings and take highly detailed notes
- Collaborate internally with other relevant teams as needed to ensure timely delivery of client deliverables
- Perform other duties as assigned by the Director of Marketing & Strategy
Benefits:
- Flexible schedule
- Paid time off
- Life Insurance
- Short term disability insurance
- Long term disability insurance
- Parental leave