Online customer engagement is an important best practice for businesses that can have great implications for marketing, sales, and public relations. Social media has completely changed the customer service landscape. Consumers today expect the brands that they’re interested in to...

Many businesses are being forced to limit services or even temporarily close their doors while we wait for the COVID-19 crisis to subside. While some businesses make a natural shift to the virtual world, others may struggle to understand their...

Before diving back into our digital footprint discussion, we want to take a moment to say that we at Cross & Crown are here for you during the unprecedented times our country and economy are currently facing. We know that...

Never underestimate the power of your business’s digital footprint.  When you hear the words “digital footprint” you may think of online breadcrumbs or traces of your personal activities online—whether that be your social media profiles and posts or comments you’ve made...

Have you ever found yourself in a conversation with a prospect who’s asking for something you technically could do but it's a bit outside of scope for your business? Most small business owners will find themselves in this predicament at...

We wrap up our “Bet Ya Didn’t Know We Did That” series with a deep dive into the world of mobile app development. Mobile apps aren’t for everyone but an app may be just what your business needs to thrive...